1.PURPOSE AND SCOPE OF INFORMATION COLLECTION

  •       Purpose: to contact customers when receiving requests for services and products on company email
  •       Scope: Full name, phone number, email, recipient’s address.
  1. USE OF INFORMATION

The matchanhapkhau.com website uses customer information to:

–        Send notices about exchanges between the company and customers via the website

–        Confirm the order, provide the requested service

–        Contact customers in special cases

In addition, in the following cases we may share customer information:

–        Send information to the forwarder (Name, address, phone number)

–        In case of request by law, judicial authorities, we have the responsibility to cooperate and provide customers’ personal information

  1. PERSONAL INFORMATION STORAGE TIME

Personal data will be stored during the service provision to the customer and will be destroyed in case the customer requests it.

ADDRESS OF PERSONAL INFORMATION COLLECTION AND MANAGEMENT:

  •       VIHABA Import-Export and Trading Co., Ltd
  •       Address: Shophouse B5-21 Vinhomes Gardenia, Ham Nghi Street, My Dinh Ward, Nam Tu Liem District, Hanoi City
  •       Phone: 0337817565
  •       Email: [email protected]
  1. MEANS AND TOOLS FOR CUSTOMERS CONTACT US FOR CHANGE OF PERSONAL INFORMATION
  •       Customer information is collected through the company’s email where customers contact to request products and services. When guests need to change their personal information, please contact: [email protected]
  •       Customers have the right to file complaints if there is any doubt about the disclosure of personal information to the website administrator. The website administrator must be responsible for receiving and resolving customer complaints.
  1. COMMITMENT TO CUSTOMER’S INFORMATION SECURITY

We attach great importance to the confidentiality of your information, so we pledge that we will not arbitrarily use customer information without permission, not to trade or exchange with third parties (except for the case where the name and address of the customer must be provided to the delivery party).

We promise absolutely confidential transaction information, invoices and vouchers of customers on the website.

Customers take full legal responsibility for the information they have provided on matchanhapkhau.com. We will not be responsible if there is a dispute later when the initial information provided by the customer is incorrect.

When the information system is hacked, the website administrator must immediately notify the authorities within 24 hours of the incident.